Job Description

Organization:

HesabPay / Pioneers Innovation for Sustainability and Impact

Contracting Entity:

HesabPay / Pioneers Innovation for Sustainability and Impact

Location:

Damascus-based (with in-country travel required)

Contract Type:

Full-time, consultant basis, open-ended with a 3-month probation period
Compensation: USD 2,000–2,500/month (based on experience)

Reports to:

Humanitarian Advisor, HesabPay & Executive Director, Pioneers Innovation

Start Date:

As soon as possible

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1. Background

Pioneers Innovation for Sustainability and Impact is a Syrian-founded social enterprise focused on integrating innovative technology, evidence-based programming, and capacity development into humanitarian and development work in fragile contexts. Pioneers are leading the launch of HesabPay in Syria. HesabPay is a digital wallet platform
designed to support secure, scalable financial transactions in challenging environments. Its mission is to promote digital financial inclusion and enable humanitarian and development organizations to deliver aid more efficiently and transparently through digital cash tools. Pioneers Innovation are partnering to operationalize a country presence for HesabPay in Syria, beginning in Damascus. The goal is to support local and international partners with digital financial tools, expand access to financial services for underserved populations, and facilitate secure digital cash programming in compliance with both local regulations and international sanctions regimes..

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2. Purpose of the Role

The Country Manager will launch HesabPay in Syria under the direction and management of Pioneers. This role will lead operational setup, on the ground stakeholder engagement, and program delivery. The Country Manager will coordinate across regulatory, humanitarian, financial, and private sectors to drive adoption of HesabPay’s services through Pioneers, with a particular focus on humanitarian cash transfers.

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3. Key Responsibilities

Strategic Leadership & Partnership Building

• Represent Pioneers and HesabPay with government, NGOs, UN agencies, and financial actors

• Build partnerships with financial institutions, telecoms, NGOs, and merchants

• Support business development and strategic alignment

• Develop and implement a national strategy for HesabPay in Syria

Operations & Compliance

• Oversee operations: office setup, staffing, budgeting, and administration

• Ensure compliance with Syrian financial regulations and international sanctions

• Manage risks and ensure alignment with Pioneers’ protocols

Product Implementation & Support

• Manage rollout of HesabPay digital wallet services

• Support partner onboarding and integration

• Lead customer service efforts

• Collect feedback and support product improvement

Monitoring, Learning & Reporting

• Design and implement tools to track service uptake and performance

• Contribute to case studies and learning activities

• Report progress, risks, and impact metrics to Pioneers and HesabPay HQ

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4. Required Qualifications and Experience

• Bachelor’s in Finance, Business, Technology, Development, or related field (Master’s preferred)

• 5–7 years of experience in digital financial services, fintech, or humanitarian cash programming

• Strong understanding of Syrian financial regulations and humanitarian operations

• Proven experience in team leadership, operations, and stakeholder coordination

• Fluent in Arabic; proficient in English

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5. Desired Competencies

• Entrepreneurial mindset and problem-solving skills

• Familiarity with compliance in fragile/sanctioned settings

• Experience with digital wallets, mobile money, or blockchain is an asset

• Ability to work independently in complex environments

• Strong ethics and commitment to financial transparency

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6. Application Process

Deadline: Saturday, 10th May 2025 (by 11:00 AM Damascus time)
To apply, send:

• CV (max 3 pages)

• Cover letter (max 1 page)

• Three professional references

Send to: rebecca.thompson@hesab.com